Our Terms and Conditions 
 

1. Introduction 

These terms and conditions (T&Cs) set out the legal terms and conditions which apply to sales of our products via this website, www.theproteinworks.com. In these T&Cs, we refer to ourselves as we, us, our, PROTEIN WORKS and PW. We offer a wide variety of nutritional products for sale (our Products). If you place an order for any of our Products through our website, a contract will be formed between us and you which incorporates these T&Cs. Please read these T&Cs carefully and make sure that you understand them before you place an order with us. By using this website, you accept these T&Cs and agree to be bound by them. We may change these T&Cs from time to time. The version available on this Site at the time you place your order shall be the T&Cs which apply to your order. Please check these T&Cs each time you place an order and we recommend you keep a copy of them to refer back to. Products sold on our website are for consumers only, are for your own personal consumption and are not intended for resale. If you are a business or trade customer and wish to purchase any Products from us, please see our Global Trade Programme: https://www.theproteinworks.com/trade-program. These T&Cs apply if you live in the UK. If you live in another territory, please visit our country specific website by changing your preferences at the top of the home page. 

2. About Us 

We are Class Delta Limited trading as PROTEIN WORKS®. Class Delta Limited is a limited company registered in England and Wales under company number 8170845. Our registered office is at PW Campus, 33 Speke Boulevard, Liverpool, England, L24 9HZ. If you have any questions or concerns about any of our Products or any information contained within these T&Cs, you can email us at helpdesk@theproteinworks.com or call us on +44 (0)1928 571 677 or you can write to us at the address above. You can also always use the “live chat” facility on our website and our team will be happy to help you. 

3. Your Privacy

We are committed to ensuring that your privacy is protected at all times. We have set out information regarding how we look after your personal data in our Privacy Policy. Please read these policies carefully as they contain important terms which apply to you. 

4. Registration and Account 

To purchase Products from us and/or to register for an online account on this website, you must be aged at least 18. You must only register and purchase Products from us on your own behalf and you can only register for one account. It is your responsibility to ensure that the details you provide during the account registration and checkout process are and remain accurate and complete. You must notify us of any changes that are made to your details using the account details section found on ‘My Account’. When registering with us you will need to provide a secure password which will be used to access your account. Your password must be at least 8characters long and contain a mixture of letters and numbers. Please do not disclose your password to anyone. You are responsible for all activity that occurs whilst your username and password are in use and for any orders that are placed. If you suspect, or know, that your password has been accessed by somebody else, you must contact us immediately and change your password. If we suspect misuse of your account or a breach of security, we may cancel or suspend your account or we may ask you to change your password for security reasons. 

5. Loyalty Points 

Any loyalty points we offer in connection with an order placed through our website are provided at our sole discretion, and subject to any applicable terms and conditions in force at the relevant time. Loyalty points may only be redeemed against certain Products on the website, as directed by us, and cannot be redeemed against any Subscription Orders. Loyalty points cannot be transferred, exchanged or converted into cash. For more on Loyalty points, see: https://www.theproteinworks.com/tpw-loyalty-points-terms-and-conditions. 

6. Our Products 

Images of our Products on our website and in our adverts online, in emails and in print, are only intended to give you a general idea of our Products. When you receive your order, the Products may look different to those images. From time to time, our packaging design and product quantities will change. Also, our Products sometimes look different on screen from how they look in real life. There may be instances where local laws or regulations require us to make minor changes to our Products. If we have to make a change that significantly alters a Product you have ordered and we are not able to fulfil your original order, we will notify you of this and you can choose to continue with your order or to cancel. 

7. Our Contract with You

These T&Cs apply to all Products we sell via this website. By placing an order, you confirm that you are over the age of 18 and that you understand and accept these T&Cs. Once we have received your order, we will send you an order acknowledgment email. This email does not necessarily mean that your order has been accepted. Acceptance of your order will only take place when we email you to confirm we have accepted your order, or if no confirmation is received, when we despatch your order to you, at which point a contract will come into existence between you and us. Occasionally, we may be unable to accept your order, for example, if there is a problem processing your payment, or if a Product you have ordered is not in stock, or if we have identified an error on the website. If this happens, we will contact you. If you have already paid for your order, we will refund you for the amount paid for the order. 

8. On Tap Subscription Orders

You can purchase certain Products through our website on a subscription basis, which allows you to receive selected Products on a rolling basis, at a delivery frequency chosen by you (Subscription). Each delivery of Products as part of a Subscription shall be an On Tap Subscription Order. If you place an order for Products on a subscription basis through our website, a contract will form between us and you for the purchase of Products on a rolling subscription basis, to be delivered at a frequency selected by you, and you agree to pay recurring subscription charges for each Subscription Order, until either you or we cancel. You can cancel your Subscription at any time, as explained in the section 8.3 ‘Managing your Subscription’ below. If we are not, at any time, able to provide you with the Products in your Subscription Order, for example if the relevant Product is out of stock, or if the Product has been discontinued, or another issue that we cannot control, we will contact you before your next order is despatched and explain your options. Depending on the Products in your Subscription, we may provide you with the option to receive an alternative Product selected by us, or remove the Product from your Subscription Order, or to cancel the Subscription Order. Payment will be taken from the payment details saved to your account. If we do not receive your payment for a Subscription Order at the time of processing your order, we will not be able to process your order and we will contact you to request you to update your payment details. If your payment details are not updated and we are not able to take payment before your next Subscription Order, we may cancel your Subscription. 

8.1 Price of your Subscription 

The price of the Subscription for a Product will be set out on our website. Subscriptions are only available for certain Products, as identified on the website. By signing up for a Subscription, a discount will be applied to the price of the Product for the first three orders, and a separate discount may be applied from your fourth order onwards, such discount shall be set out on the website. The price of the Subscription excludes delivery charges, which shall be payable in addition. We may change the price of the Products in your Subscription from time to time, by giving you at least 14 days notice, and any increase in price shall apply to the next Subscription Order in your Subscription after the date on which the price increase has taken effect. If you do not agree to the price increase, you have the right to cancel your Subscription, as explained below. 

8.2 Managing your Subscription 

You have the option to skip or cancel upcoming Subscription Orders, or to make changes to your Subscription, before the next Subscription Order is processed. We will send you a reminder 24 hours before your next Subscription Order is due to be processed, giving you the opportunity to skip a delivery, reschedule or edit the Subscription Order, provided that any such changes are made before the time set out in the reminder notice. Once a Subscription Order has been processed, you will not be able to skip your next delivery, cancel or make changes to that Subscription Order, and will be charged for that order. If you choose to skip a Subscription Order (before the order is processed), you will not be charged for that order. You may also make the following changes to your Subscription on this Site through your account dashboard: change your delivery frequency update your delivery address update your payment information change product quantities 

8.3 Cancelling your Subscription 

We believe subscriptions should be simple, flexible and transparent. There are no minimum contract periods or cancellation fees. As noted above, you can cancel your Subscription at any time before your next Subscription Order has been processed, by logging into your account dashboard on the website. We will send you a reminder 24 hours before your next Subscription Order is due to be processed. To cancel the Subscription before that Subscription Order is processed, you will need to cancel before the time set out in the reminder notice, otherwise the Subscription will be cancelled after that Subscription Order is processed. 

9. Pricing and Payment 

The price of each Product is set out on the website. We take all reasonable care to ensure that our prices are correct. Unfortunately, despite our best efforts, sometimes we get things wrong and prices might be incorrect. If we notice a pricing error before despatch of your order which makes your order more expensive, we will contact you to let you know and you will have the option of continuing with your order at the higher price or cancelling your order. If we notice a pricing error before despatch of your order which makes your order less expensive, we will proceed with your order, let you know what has happened and refund you the difference. If we accept and process your order where there is an obvious and unmistakable pricing error which could reasonably have been recognised by you as a mispricing, we may cancel your order and end the contract. We would then refund you any sums you have already paid and we may require you to return any Products we have sent to you in error. Prices will be shown on the website in the currency you have selected using the drop down options in the header banner on each page.  You can choose to pay in any currency we offer on the website. Please make sure you select the correct currency when proceeding through the check-out process. Our prices include VAT (where applicable), charged at the relevant current rate, but exclude delivery charges which are payable in addition. The accepted payment methods are displayed at the bottom of our website. We will take payment from your chosen payment method at the time your order is placed, and for Subscription Orders, at the time each Subscription Order is processed. You must be authorised to use the relevant payment method used to pay for your order. If you choose to pay through a “buy-now, pay-later” provider offered on the website, such as Klarna or Clearpay, you will enter into an agreement directly with that payment provider which is separate from your arrangement with PROTEIN WORKS®  and shall be subject to separate legal terms. The payment provider will also be a controller of your personal data. We recommend that you review the applicable legal terms carefully on the payment provider’s website. 

10. Free Gifts and Promotions 

Where free gifts, rewards or promotional incentives are offered on our website with any order or Subscription: such free gifts are only available while stocks last; we may, at our sole discretion, substitute gifts; gifts have no cash value, and cannot be exchanged or transferred; and we reserve the right to amend or withdraw promotional gifts and rewards at any time. 

11. Vouchers

From time to time, we may offer official PROTEIN WORKS® voucher codes which entitle you to a discount on your order. The voucher might be a specific monetary or percentage discount for your order or might allow you to claim a free gift (while stocks last), and may be subject to additional terms. Voucher codes and discounts purchased, or provided, from third party voucher code websites will be subject to any further terms and conditions found on the third party's website or within the relevant email. Each voucher will be valid for a specified period of time and cannot be used outside of that period. Vouchers cannot be used in conjunction with any other voucher or offer, and you can only use one voucher per order. We reserve the right to refuse to accept a voucher code in our absolute discretion and our decision shall be final. To redeem your voucher, you will need to enter your specific voucher code during the checkout process. Each voucher can only be redeemed once. We do not permit the same type of voucher to be used more than once by a single customer or for the same delivery address, unless stated otherwise. You must not attempt to create additional accounts in order to use single use codes more than once and we reserve the right to cancel such orders if we discover this to be the case. There is no cash alternative. We reserve the right to withdraw, refuse or restrict vouchers at any time. Minimum spend amounts used to activate promotions such as, but not limited to, free delivery and gifts, are based on the total shopping basket value after all discounts have been deducted and before delivery charges have been added. Unless stated otherwise, voucher codes and other offers are not open to employees of PROTEIN WORKS® 

12. Delivery 

The costs of delivery and the locations we deliver to are set out on our Delivery page. Please check this page to make sure we deliver to your location and for further details on delivery charges and estimated delivery timescales. We will let you know if there is a delay on your order which means we are unable to despatch your Products within 30 days of you placing the order. You may need to sign for your delivery or be present at the delivery address to accept delivery. Please note that deliveries to locations outside of the UK may attract local import duties and taxes which you shall be liable to pay. Delivery of your order shall be complete when we deliver your order to the address you provided during the checkout process and the Products will be your responsibility from that time. 

13. Returns 

In addition to any statutory rights below, if Products have been purchased from our website, we offer a goodwill 180 day returns policy, meaning that you have up to 180 days to return the Product to us, in return for a store credit to be used on our website. You must notify us within 90 days that you would like to return the Product and the Product must not have been opened (and the hygiene seal not broken). You are responsible for the cost of returning the Product to us. If you don't like the taste of your Product, we would be happy to exchange it for another flavour. This is limited to one exchange for an alternative flavour per order. We do not offer refunds for Products which have been opened. Please understand that this policy is protected by fraud surveillance and is at our discretion. We ask you not to abuse it, and we may impose limits (at our discretion) on how many times you may return Products under this policy. This does not apply to free or promotional Products. We reserve the right to remove the policy, amend or stop it at any point without notice. 

14. Statutory Rights 

If you live in the UK, you have a legal right to cancel your contract if you change your mind about your order and notify us that you wish to cancel your contract, within 14 days of delivery. This right does not apply to perishable goods, and only applies if you have not broken the hygiene seal on any Products you wish to return or otherwise handled them in a way that would not be permitted in a shop. To cancel your contract, you need to let us know that you wish to cancel your contract. You can use the cancellation form at the end of these terms, but you do not have to. If you cancel your contract within the 14 day cancellation period and return the Products to us within 14 days of notifying us that you wish to cancel your contract, we will refund to you the price paid for the Products and any price paid for delivery (up to a maximum of the least expensive delivery option we offer). We will not refund you the full delivery cost if you chose a more expensive delivery option. You will be responsible for the cost of returning the Products to us. You may benefit from different statutory rights if you live outside the UK. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or equivalent consumer protection organisation in your jurisdiction. 

15. Faulty Products

We are under a legal duty to supply Products that are in conformity with these T&Cs and our contract. Although we always take great care in how we treat your order, accidents do happen and if your Product is faulty, mis-described, has been damaged in transit or you have received an incorrect Product, then please contact our customer services team and they will provide you with instructions on how to return your Product. Once we have inspected the Products, if they are faulty, mis-described, damaged or incorrect, we will be happy to arrange a replacement Product for you or provide you with a full refund. 

16. Our Liability 

We only supply Products to you for personal consumption. If you purchase the Products for resale or for any other commercial or business purpose, we will have no liability to you for any indirect or consequential losses, incidental or punitive damages, loss of profit, loss of business, business interruption, or loss of business opportunity to the fullest extent permitted by law. We are responsible to you for foreseeable loss and damage caused by us. We are not responsible for any loss or damage that is not foreseeable. Our sole liability to you for any delay or failure to supply you with any Products ordered shall be a full refund of any sums you have paid in respect of such order. Notwithstanding the above, we do not seek to limit or exclude our liability where it would be unlawful for us to do so. 

17. Complaints 

If you have any complaints about our Products, you can contact our customer services team by email at helpdesk@proteinworks.com or on +44 (0)1928 571 677 or you can write to us at PW Campus, 33 Speke Boulevard, Liverpool, England, L24 9HZ. You can also always use the “live chat” facility on our website and our team will be happy to help you. 

18. Other Important Terms

Nothing in these T&Cs shall affect your rights as a consumer under the applicable law in the jurisdiction in which you reside. The content of this website is protected by intellectual property rights. You acknowledge that such intellectual property rights are owned by, and shall remain with, us and our licensors. You are only permitted to use this website to browse our Product range, read the content on the website and to purchase Products.  We reserve the right to enforce our intellectual property rights in respect of any mis-use or infringement of this website or our intellectual property rights. We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. The contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the provisions in these T&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect. If we fail to insist that you perform any of your obligations under these T&Cs, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These T&Cs are governed by the laws of England. If you are a consumer and not resident in England, English law shall apply, but shall not override any mandatory laws of the country in which you have your usual place of residence. In respect of any dispute or claim relating to a contract, we each submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring an action or to require proceedings to take place in the country in which you have your usual place of residence. For example, if you live in Scotland you can bring legal proceedings in respect of your contract in either the Scottish or the English courts. These T&Cs were last updated in July 2026.